Reference

Legal Terms Before You Join

Sic Bo, Madame Destiny, and Mobile Legends sit behind one account rule set, so you can see what you accept before you open an account from Denpasar or…

Local law appliesPrivacy request routeDANA record contextAccount terms first
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pic4d Legal Terms Before You Join
CONTACT PATHS

Reach Us About Legal Requests

Legal questions need a route that leaves a clear record, so we separate formal requests from ordinary lobby chat. You can message us from the account inbox, use live chat when you need a quick routing answer, or email the legal desk for data and account status matters. Our team works 09:00-23:00 WIB every day, and requests sent outside those hours enter the next queue.

Team online

Account inbox

Use the inbox after login for account-linked legal requests, including name correction, phone changes, or access questions. We can see your account ID there, which helps us match your request without asking twice.

Live chat routing

Live chat is open 09:00-23:00 WIB for routing questions about terms, cookies, and wallet records. Chat agents can tell you which document or account step we need before a formal check starts.

Email legal desk

Send formal privacy, data, or account status requests to [email protected] from the email tied to your account. Include your username and last payment rail used, such as QRIS or GoPay.

DATA CARE

How We Protect Your Account Record

Legal handling is not only a document; it is how we store, check, and correct account records.

Personal data

We use your name, mobile number, email, and account ID to confirm account ownership and respond to legal requests.

Payment records

DANA, OVO, GoPay, and QRIS actions create wallet records tied to time, amount, account ID, and receipt reference.

Cookie use

Cookies help keep your session active, remember language choice, and flag repeated login attempts.

Device checks

Open Account > Security > Devices to see recent session entries where available.

Record retention

We retain account and wallet records for legal, dispute, and security needs, then remove or reduce data when it is…

Change requests

For corrections, use Account > Profile > Contact or email [email protected] from your registered email.

Legal Answers Before You Open Account

These answers cover the legal points you usually need before creating or managing an account with us. They focus on eligibility, privacy, cookies, wallet records, account access, and how to contact us when something needs a formal answer. If your question involves local rules, our answer may depend on your location and the law that applies there.

Access depends on local law and is available only where local law permits. If your location, account details, or verification status does not meet the required checks, we may restrict access.

We collect details needed to manage your account, including name, mobile number, email, account ID, device session, and payment references. Some changes require OTP confirmation or a payment record match.

Each wallet action creates a record with time, amount, receipt reference, and account ID. We use these records to check disputes, verify ownership, and answer payment-related legal requests.

Yes. Send the request from your account inbox or registered email, then include the field you want corrected. We check ownership first, because account changes can affect access and wallet records.

Cookies do not replace the terms you accept, but they help us manage sessions, security checks, and language settings. Clearing cookies may cause a fresh login or OTP check on your next visit.

We may restrict access when account details do not match, a payment cannot be verified, or local law requires action. Contact support with your username and recent payment rail for checking.

Use the account inbox for account-linked requests or email [email protected] from your registered email. Our team handles legal and privacy messages from 09:00-23:00 WIB each day.

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