Reference

Privacy Policy Before You Join

Your DANA, OVO, GoPay and QRIS records, login details and device checks sit under this Privacy Policy before you open an account with pic4d.

Account data controlsDANA and OVO contextGoPay and QRIS records09:00-01:00 WIB support
pic4d Privacy Policy Before You Join
CONTACT PATHS

Privacy Help When You Need It

Fast privacy contact matters when your phone number changes, a device looks unfamiliar, or a payment record needs checking. We keep privacy requests separate from general lobby questions so your data issue reaches the right team. Use the path that fits your request and include your account name, contact number and the date of the activity you want us to check. We will never ask for your password in chat, WhatsApp or email.

Team online

Live chat

Message us from the lobby footer between 09:00 and 01:00 WIB. We confirm your account handle, request type and affected data before discussing any Privacy Policy matter.

WhatsApp support

Use WhatsApp for phone changes, device alerts or payment privacy questions tied to DANA, OVO, GoPay or QRIS. We ask only for details needed to locate your account record.

Email request

Send detailed privacy requests to [email protected] when you need a written trail. Include your account name, registered contact and the record you want updated, corrected or checked.

DATA HANDLING

Your Privacy Controls in pic4d

Practical privacy controls should be easy to find after you join. From your account area, head to Account > Security > Devices to check active sessions, and use…

Account data

We collect the details needed to create and maintain your account, such as login name, contact number, password status and…

Payment records

DANA, OVO, GoPay and QRIS activity creates transaction references in your wallet ledger.

Device checks

When a new phone or browser signs in, we may store device type, IP range and session time.

Cookie use

Cookies help keep your session active, remember language settings and detect unusual account activity.

Record retention

We keep personal and payment data only for operational, security and legal record needs.

Change requests

You can ask us to correct contact details, check account data or explain a record we hold.

Privacy Policy Questions You May Ask

Before you open an account, you should know what happens to your data and how to reach us if something looks wrong. These answers focus on account records, cookies, payment references and privacy requests. If your question involves local access, remember that eligibility depends on local law and is available only where local law permits. For a case-specific answer, contact us with your account name and request details.

We collect your account name, contact details, login records, device data and payment references. These details help us create your account, secure access, match wallet activity and respond when you contact support.

We store transaction references, time stamps and wallet status tied to your account. We use them to match deposits, check withdrawals and answer privacy requests, not to sell your personal data.

Yes. Send the request through live chat, WhatsApp or [email protected]. We may ask you to confirm account details first, because changing contact data affects login recovery and wallet communication.

After signing in, go to Account > Security > Devices. You can see recent sessions and ask support to check an unfamiliar device, especially after changing phones or using a shared browser.

No. Cookies help with login sessions, language settings and security signals. We do not need cookies to read private messages outside our site, and you can clear them through your browser settings.

Access is limited by role. Support can see what is needed for account help, payment staff can check wallet references, and security staff can check login signals when account protection requires it.

You can ask us to remove or restrict data through Profile > Privacy Request or email. Some records may be kept when required for security, payment matching or legal record duties.